Frequently Asked Questions
We have tried to cover many queries here. However, if you can’t find the answer to your questions below – please Whatsapp us - +91 9867344756
Order Related
We charge a shipping fee of ₹100 on each order.
Yes, Cash On Delivery (COD) option is available.
We accept various payment methods, including credit/debit cards, net banking, UPI, and some wallets. We also accept Cash On Delivery (COD).
Orders are generally dispatched within two working days, from Gurugram, Delhi NCR. The shipping could take anywhere between 2-8 days depending on the delivery location.
If you wish to make changes to your order, you must reach out to us within 12 hours of placing the order. In case the order is already dispatched, we would not be able to process any changes.
We ship only pan India at the moment. However, please share your query over email or Whatsapp and let’s explore if we can ship internationally for you.
Return & Exchange
We provide replacement in case of manufacturing defects or damage during transit. We do not except generic returns or exchanges.
To request a replacement, please email hello@atrangistudio.com with your order number and photos of the issue, within 48 hours of order delivery. We will arrange for a reverse pick-up and send you a replacement once we receive the item.
For details, refer to our exchange policy here.
If you wish to cancel your order, you must reach out to us within 12 hours of placing the order. In case the order is already dispatched, we would not be able to process any cancellation. In case of cancellation (for non shipped orders), a nominal fee of 5% will be deducted from the refund amount as processing charges.
About Atrangi Studio
We are located in Gurugram, Delhi NCR.
Currently, we operate solely through our online platform (www.atrangistudio.com) and do not have a physical store.
Yes, all our products are carefully handcrafted by skilled artisans across India.
We offer a diverse range of products, including home linen, table décor, wall décor, lighting, all reflecting Indian artistry.
Absolutely, we are proud to collaborate with local artisans from various regions of India, supporting their creativity and craftsmanship.
Yes, we are committed to ethical sourcing and supporting fair labour practices.
Other
You can reach our customer support team by email – hello@atrangistudio.com or Whatsapp +91 9867344756
Yes, we accept bulk orders. Be it corporate gifting, wedding favors, personal gifting, etc – we cater to all such queries. Please email hello@atrangistudio.com or Whatsapp +91 9867344756 your requirements – product, quantity, timeline.
Make your moments Atrangi with us!
We are open to exploring retail opportunities. Please write to us hello@atrangistudio.com or Whatsapp +91 9867344756.
We receive many queries and try to respond as quickly as possible. However, please allow us 24-48 hours to get back to you.