How long will my order take?
Each product has different lead time - as some are ready in stock while some made-to-order. We have mentioned the delivery timeline in the description of each product.
Are the products handmade?
Yes, all our products are handcrafted and handpainted. Some by us, some by our artisans. Though we are very intricate, there could be slight variations/imperfections in colours, size and patterns in the products that reach you. Please treat it is as a charm of handcrafted product.
How do I care for the products?
Our products are all handmade with love and would appreciate a little extra love from you too. You can clean our products using damp/dry cloth, and avoid cleaning it under running water.
Do you customize products?
Big YES! We are always up for trying new things and accept personalisation and customisation requests. Please write to us and we can discuss how to go about it.
I want to make changes to my order, how do I do that?
For changes with shipping details, please write to us with your Order ID. In case of order/product changes, drop us an email and we will try to address it if the product is not already underway. We do not accept cancellations.
I received a damaged product, what should I do?
Oh-oh, this wasn’t expected. Please write to us at firstname.lastname@example.org with images of the product within 24 hours of receiving the product. We will check and exchange the product if in stock, else, we will process the refund.
I would like to pay Cash on Delivery, is that possible?
No. We currently accept only online payments. Rest assured your products will reach you, well in time.
Do you offer a return or exchange?
We hope you do not have to bother with this. Since most products are made-to-order, we do not accept return/refund/exchange unless the product is received damaged.
I want to place a bulk order. Can I get a discount?
Yes, drop us an email with the quantity and timelines and we will get back to you.
I want to stock your products at my store, are you interested?
Sure, we can chat about it. Please write to us and we will get back to you.
What do I do if the product I am interested in is out of stock?
Please email us about your requirement, and we will notify you as soon as it is available.
Did we miss out on your query? Don’t worry! Shoot us an email and we will get back to you :)