How long will my order take?
Each product has a different lead time - as some are ready in stock while some are made-to-order. We have mentioned the dispatch time in the description of each product. In case of ready in stock products, standard dispatch time is within 2 working days. The shipping could take anywhere between 2-7 days depending on the delivery location.
I want to make changes to my order, how do I do that?
For any changes to the order, please send us an email mentioning your order number. We will try to accommodate your request if your order is not already dispatched. We do not accept cancellations.
I received a damaged product, what should I do?
Please do not worry! Please write to us at firstname.lastname@example.org with images of the product within 48 hours of receiving the product. We will check and exchange the product if it is in stock, else, we will process the refund.
I would like to pay Cash on Delivery, is that possible?
Yes, now you can pay cash on delivery for your orders. However, we sincerely request you to opt for online payments. Rest assured your products will reach you, well in time.
Do you offer a return or exchange?
We hope you do not have to bother with this. Since most products are made-to-order, we do not accept return/refund/exchange unless the product is received damaged.
Do you have international shipping?
We do not have this facility yet but we hope to start soon. Please follow us on Instagram for updates.
I want to place a bulk order. Can I get a discount?
Yes, drop us an email at email@example.com with the quantity and timelines and we will get back to you.
What bulb type do I use for the lamps?
B22 type bulbs fit into the lamps. We recommend 0 watt transparent bulbs, however, you can pick a watt (no more than 20W) and colour as per your preference.
Do you customize products?
Big YES! We are always up for trying new things and accept personalisation and customisation requests. Please write to us and we can discuss how to go about it.
What do I do if the product I am interested in is out of stock?
Please email us about your requirement, and we will notify you as soon as it is available.
Did we miss out on your query? Don’t worry! Shoot us an email and we will get back to you :)