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Exchange & Return Policy

Returns & Exchanges

All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.

An irregular weave or print or a stitch should not be taken as a defect as handcrafted products will not show consistent uniformity like a machine-made product. Handcrafted, by definition, means a glorious uncertainty when it comes to uniformity.

Despite these variables, at Atrangi Studio, we stand behind the quality of our products and we allow exchange/ return/ refund (for eligible product categories) in certain cases.

The exchange, return & refund policies mentioned below are applicable only on orders placed online through our official website (www.AtrangiStudio.com) and not applicable for products bought at offline stores or on any third-party platforms.

Atrangi Studio accepts exchange/return/refund requests within 48 hours of order delivery. You can email us at hello@atrangistudio.com or Whatsapp us on +91 9867344756.

 

I received my item but it was damaged in shipping. What should I do?

If you believe that the packaging at the time of delivery is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call us at +91 9867344756 or email us at hello@atrangistudio.com mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest.

 

What if the product is damaged?

In case the product inside is damaged, please write to us at hello@atrangistudio.com with images of the product highlighting the damages within 48 hours of receiving the order. We will check and exchange the product if it is in stock, else, we will process the refund.

 

What if I received the wrong item?
In such a case we will gladly work with you to get the correct item to you as long as we are notified via email within 48 hours of receiving the order.

The product doesn’t fit my requirements. I have changed my mind about the item. Can I return it?.

We mention all product dimensions, materials, care instructions, and various products on our website. We request and expect our customers to go through the details and take an informed decision. All our products are handcrafted by artisans across India. As an ode to their effort, we do not accept returns, exchanges, refunds on such accounts.

Based on 372 reviews
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A
Blossom Leather Lamp
Arati Kulkarni

Blossom Leather Lamp

Great work!

Good quality and amazing patckwork!
Loved it

Amazing product

Beautiful work on cusion covers, love it.

Awesome

Keep delivering happiness 😊

Elephant Aari Embroidery Cushion Cover (Set of 2)

Amazon design

Amazing design

Such a cute corner lamp

It’s a very good purchase if you want an elegant aesthetic table setting. Looks amazing on my table.

Highly Recommended

Such a beautiful hand painted lamp. Looks so classy in my house!

BEST PURCHASE!

Bought this amazing cushion cover a while ago, and absolutely love it! It has added a beautiful vibrancy to my sofas. MUST BUY!!

Shades Of Blue Aari Embroidery Cushion Cover (Set of 2)

Superb collection

One of my favourite

Star Ari Embroidery Table Runner

T
Orange Patchwork Runner
Tripta Sachdeva

Nice collection

K
White Patchwork Runner
Kathakali Gupta

I am happy with the product and the product met my expectation

M
Lotus Copper Bell
Mrudula Sravani G

Lotus Copper Bell

Assorted Patchwork Cushion Cover (Set of 5)

Loved it! Will be ordering some more shortly. Great work. 👌

A
Pink Patchwork Runner
Aparna Kshirsagar
Excellent

Excellent

Beautiful cushions

H
Om Kutch Bell
Hetal Desai

Loved the product

U
Tholu Bommalata Fairy Lights
Umashanker Khilnani
Maza aa gaya

Just loved these lights .....
As I am an artist so I love the colours
Thanks for this beautiful art pice.

5 star

All your products are marvelous

Patchwork runner

Colorful product. Loved it

Beautiful piece of art at my place

Just love this beautiful art lights
Their after sale service is also too good .
They understand the artist.
Thanks a lot Atrangi for lighting my house so beautifully.....

Loved my purchase

Loved shopping here! Good collection. And prompt shipping!! 👍👍👍